As a service-based entrepreneur, a lot of your time goes to your clients. Whether that be finding new clients, securing them, or doing the actual work for them, you probably put at least 75% of your business energy into your clients. That said, I’m guessing you know just how important client experience is – and […]

Today we’re talking about what to include in your services and pricing guide – otherwise known as a Client Introduction Packet – for potential clients. Before we begin, I want to take a second to talk about the difference between a Client Introduction Packet (Services & Pricing Guide) and a Client Welcome Packet. A Client […]

For the first year or so as a business owner, I didn’t have a Client Welcome Packet. In fact, I didn’t even know what one was. And to be honest – my entire client on-boarding process was quite a mess. When I received a new client, I didn’t officially “sign them on,” so if they wanted to […]